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Deliveries, Shipping, & Policies

Availability

Many items featured on our website are in-stock at our showroom at 3590 Georgia Road, Franklin, NC 28734 but in-stock availability is not guaranteed. Please call us at (828) 369-6500 or email info@whistlestopfurniture.com to ensure item availability. Items that are out-of-stock must be ordered; depending on the item and manufacturer, orders may take anywhere from 2-12 weeks to arrive to our showroom. Completion time of custom orders built and/or finished in-house varies; please call or email for more information.

Deliveries and Shipping

We offer the following delivery options:

  • In-store pick-up – Call us at (828) 369-6500 or email info@whistlestopfurniture.com for availability
  • Local White Glove Delivery only – available in Western North Carolina, North and Central Georgia, and Upstate South Carolina. Delivery charges vary by destination.

All Local White Glove deliveries are performed by our employees and include inside delivery, assembly, and set up. Areas of furniture placement MUST BE EASILY ACCESSIBLE AND REQUIRE A DIRECT PATH – obstacles such as other furniture or unusual structural designs of the home (such as narrow doorways or stairs) that require additional time and effort of our employees MAY INCUR ADDITIONAL FEES. Our employees DO NOT install furniture by attaching items to walls, removing moldings, etc.

Nationwide shipping is available but is generally cost-prohibitive as most of our products are pre-assembled. Freight costs start at $250.00 and increase from there depending on the size and weight of the item, the destination zip code, and the type of delivery address (business or residential). Business delivery addresses are less expensive but MUST be zoned as a business by local zoning boards. Additional charges are required for lift-gate deliveries, residential deliveries, and unforeseen circumstances requiring additional delivery time by the driver.

Return Policies

Undamaged items may be returned within 30 days from the sale date for a full refund. Rugs are sold as is and may be returned within 48 hours for store credit or a 15% restocking fee. No returns on custom-built or custom-finished orders. Sales quotes valid for 30 days from the date on the quote.

Pricing Disclaimer

IWhile we strive to keep this web site current, certain changes in options, prices, availability or delays may occur that may not be immediately reflected on this site. All prices on our website are subject to change without notice. In the event that a product is listed at an incorrect price due to typographical, photographic or technical error or error in pricing information received from our suppliers, Whistle Stop Furniture shall have the right to refuse or cancel orders placed for the product listed at the incorrect price.

Get In Touch

Have questions? Ask Here.

3590 Georgia Rd.
Franklin, NC 28734

828-369-6500
info@whistlestopfurniture.com

Open Monday - Saturday 10:00 am - 5:00 pm